The Leaders in Total WordPress Security Solutions
Uncompromised Installation, Service & Support for iThemes Plugins
- iThemes Security Pro (new and improved Better WP Security)
- BackupBuddy (total WordPress backup solution)
- Exchange (Ecommerce)
- iThemes Sync
- and more!
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Got questions? Check out our F.A.Q’s!
Pro WordPress Malware Removal
Blacklisted on Google?
Taking immediate action is critical. Our experts will clean your site and close the security hole!
Total WordPress Security Packages
Take the pain out of WordPress security and updates. Our trained specialists will regularly lock down and maintain your website.
iThemes Plugin Setup & Site Repair
Need iThemes Security Pro plugin configuration? Need BackupBuddy installed? Site broken? We help fix and repair any range of WordPress issues.
Configure or Repair
Complete Website Hosting Transfer
Moving a WordPress installation of any size is not an easy task. Our experts are trained to effectively and completely move your site, hassle-free.
Frequently Asked Questions
I am locked out of my site. What should I do?
You may have accidentally entered in your password wrong too many times or your IP address may be blocked. Try logging in from a different computer/IP address to unlock yourself. From your WordPress Admin panel, release the active lockout using the iThemes Security plugin. From the sidebar, go to Security > Dashboard > scroll down to “Active Lockouts” to release the lockout. If you still need help or would like us to take care of this for you, sign up for site repair.
My hidden login page gives a 404 error page. I can’t login. How do I fix it?
Don’t panic and delete the plugin. First, check the url you are going to. Many times users bookmarked it wrong. Example http://mydomain.com/wp-login.php and it may just be http://mydomain.com/login. Sometimes people bookmark the “secret” login link with a trailing slash (/) at the end or saved the link with the old secret key attached. Or you upgraded from Better WP Security to iThemes Security without deactivating the plugin first. The new and improved iThemes Security plugin (formerly Better WP Security) now uses new rewrite rules. These rewrite rule are written in your site’s main .htaccess file. You can edit the file and remove the old code, which will disable it and you can then login with the default WordPress login link, i.e. wp-login.php. Once you’re back inside you can hide your login area again. If you still need help or would like us to take care of this for you, sign up for site repair.
A plugin (or theme) broke my site. Or I have the white screen of death (WSOD). Can you help me?
Sites can easily get broken. We can get your site fixed quickly for you, sign up for our site repair here.
I’m scared I might mess up my site. Can you install and configure my iThemes plugin for me?
Yes, we are well versed with the iThemes plugins and work closely with their team to ensure we are up to date with the latest features and settings, such as BackupBuddy and iThemes Security Pro (formerly Better WP Security). Just signup for our site repair service and we’ll configure it correctly and securely.
Does the iThemes Security plugin or BackupBuddy have conflict with other plugins?
Not all plugins play nicely with each other and you want to make sure you don’t double-up on settings. We have found that all iThemes plugins are coded correctly, with security in mind, and work very well together. Be sure you are not using too many plugins, including other security or backup plugins. You can report any iThemes bugs here. If you need help, book an hour of repair service with us.
How do I install iThemes Security Pro on WordPress multi-site?
You need to do a network install. If you need help with this, signup for our repair service.
Help, my site is hacked. Can you fix it for me?
We specialize in WordPress malware removal and security. Some companies use a “script” to delete known malware code, but miss some malicious files and don’t close the security hole(s). This results in the site getting re-hacked again. We don’t use cleaner scripts or outsource. Our security team is U.S. based and are personally trained by us. All malicious code is manually removed, server permissions are secured, usernames and passwords are changed, all WordPress files, plugins and themes are updated to the latest stable version, and we do our best to close the security hole of how your site got hacked in the first place. Get your site cleaned now.
Can you lock down and also maintain my WordPress security for me?
Yes, we have monthly packages for all website sizes and needs. Our security specialists will secure your WordPress site and keep it secure and up to date on an ongoing basis. This also includes installing and configuration of the iThemes Security Pro (enhanced security) and BackupBuddy (automated & offsite backups) plugins. We also offer backups and malware scanning. Check out our packages here.
We also offer other WordPress services, such as WordPress Upgrades, One-on-One and Group Consultations, WordPress Installation, Security Audits, Comment Moderation (anti-spam), and more… Still have a question?
- Your information remains safe with us. We don’t share your private data.
- We make a backup before any work is performed.
- All services are done from qualified WPSL team members.
- Our computers are locked down and behind a secured firewall.
- We’re available via phone, email and Skype to answer your questions.
What our clients have to say about us…
Regina Smola at WP Security Lock saved my business! When my servers were hacked because of some basic mistakes I’d made and because I relied on a “security expert” who wasn’t really one, I found Regina. And she’s the real deal. I went through a nightmare with my online servers. Regina was with me every step of the way treating my business as if it were her business and educating me at the same time. I was so blown away, that invited her to come to the next NAMS workshop to caution the advanced group on how to protect their business from the 1000s of malicious hackers out there. She’s my rock. Regina is my best-kept secret.